Refund and Returns Policy

PRODUCT SALES & AVAILABILITY

  1. All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa where we can accommodate deliveries. All prices shown on our website are quoted in South African Rands (ZAR) and are valid and effective for delivery only in the Republic of South Africa.
  2. We cannot always guarantee stock availability and will deliver a substitute product, if possible, where our customers have authorized us to do so. If we are unable to supply certain items or quantities ordered, our customers nevertheless agree to accept delivery and make payment for the items delivered.
  3. We reserve the right to discontinue and/or change the specifications of our products and services from time to time without notice. We will inform our customers as soon as possible if any products or services ordered by you are not available. Our customers will be charged the prices that are reflected online, subject to availability and their elected delivery address.
  4. The prices reflected are Value-Added Tax (VAT) inclusive. Special promotions may be subject to certain additional conditions, including but not limited to, stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed)
  5. We reserve the right, in our sole discretion, to limit quantities of promotional products to 2 (two) per customer or while stocks last.

RETURNS & REFUNDS

  1. If our customers are for any reason dissatisfied with any item purchased online or in person, you may elect to return it to THE CAR SEAT EMPORIUM for assistance, subject to the below conditions:
  2. The item was purchased no more than 60 (sixty) days ago.
  3. The item is in the original, sealed packaging.
  4. The Customer has the proof of purchase in their possession.
  5. All return and refund requests will be subject to an assessment prior to any outcome being provided to a customer.
  6. Defective products can be returned up to 6 (six) months of delivery date by contacting THE CAR SEAT EMPORIUM who will be gladly to assist and advise accordingly.
  7. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to consumer,  when used in the prescribed way and/or for the purpose for which it was manufactured or designed.
  8. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
  9. When returning a product after the 60 (sixty) day standard returns period, a customer must provide full reasons for alleging that the product is defective, comply with the standard returns policy and, including stating how the product was utilized during the period that it was in the customer’s possession and provide images of the item in question
  10. If the item in question is deemed to not have any defects or deemed defective due to misuse, a refund or exchange will not be granted, however the customer may be quoted on repairs for the unit.
  11. Due to a variety of unforeseen events, our customers may experience double debits when making their purchases. Should this occur, kindly inform The Car Seat Emporium immediately in order to investigate this matter. Once confirmed that a double debit has occurred, we will refund the funds debited to your bank account in line with our refunds policy below.
  12. Should the item in question be assessed and deemed NOT DEFECTIVE or DEFECTIVE DUE TO MISUSE or DOES NOT MEET THE RETURNS AND EXCHANGE CRITERIA SET OUT ABOVE, the customer will be liable to pay a fee of R65.00 to have the item/s returned to them or in the case of a refund, the customer will forfeit R65.00.Should you elect for a refund for any successful returns and/or refunds for double debits, it may take between 5 – 10 business days, depending on your banks processing times, chosen will be the same as the payment method originally used i.e payment by credit card will be refunded to the specified credit card used and payment by EFT will be refunded to your nominated bank account.

Need help?

Contact us at info@thecarseatemporium.co.za for questions related to refunds and returns.

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